Frequently Asked Questions
How long will it take to get my package?
Your order will be custom made and filled in a small batch. This takes a little extra time to give you the quality you deserve. Please allow an average of 1-2 business days to process and fill your order ready for shipment. All orders are processed in the order they are received. Orders with overnight shipping will get moved to the front of the line.
Are your oils uncut?
Our Perfume Fragrance and Body Oils are 100% pure oil. No alcohol or water has been added.
Are the Essential Oils for internal use?
The use of essential oils internally is at your own risk. The oils are 100% pure Essential Oils, unless otherwise stated as a dilution. Since everyone reacts differently with the use of essential oils we cannot recommend them for internal use. Please note, the International Federation of Aromatherapists does not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical Aromatherapy. In addition, Essential Oils must be properly diluted before use in order to avoid any damages to property or adverse physical effects (including injury or bodily harm).
What are Burning Oils?
Burning Oils are used in an oil burner to make a room smell like the fragrance of your choice. They are weaker in strength than Fragrance and Body Oils. You can still use Fragrance and Body Oils in an oil burner if you want a stronger scent.
What is the difference between Burning Oils and Body Oils?
The only difference is the strength of the oil. Burning Oils are not as strong as the Fragrance and Body Oils. If you want a stronger scent in your room, you can use a Fragrance and Body Oil in an Oil Warmer.
How long will my Body Oils scent last?
That all depends on how much you are wearing, what are you doing while wearing it, your unique body type, air temperature, humidity, and the fragrance itself. Because our oils are 100% pure oil, you can expect it to last a good while.
Do I need to add anything to this oil to make it safe to wear on my skin?
Our Fragrance and Body Oils are 100% pure oil but are also cosmetic grade. This means you can put them on your body without worrying about skin irritation.
What does the (W), (M), and (U) next to some of the fragrance names mean?
That is our way of designating what gender the Fragrance and Body Oil was intended for.
(W) = Women
(M) = Men
(U) = Unisex
What is the difference between the Roll-on bottles and the Roll-on Swirl bottles?
The only difference is the style of the bottle. The Swirl bottles have a very nice swirl design.
I requested a custom fragrance from you. How long will that take?
Once a custom fragrance has been requested it is added to a list of potential new fragrances for our Research and Development Department. They take those to decide which fragrances are feasible to reproduce. This depends on the popularity of the fragrance and the availability of the ingredients needed to recreate it. This process can take weeks or months. The fragrances that we decide to add will be included in the new fragrances emails sent.
Do I need to add anything to the body oils to make it safe for the skin?
Some of our customers do and others do not. The Fragrance and Body Oils are already cosmetic grade so it is not necessary to do so unless you are sensitive to the Oil. Essential oil, however, will usually need to be diluted with fractionated coconut oil or jojoba oil before using topically.
Can I get a catalog?
Due to the extensive collection, we offer there is no mail order catalog. All products and pricing can be found on the website. Click here for our full fragrance list.
Can I buy your oils from a store close to my house?
There are no physical stores. Products are made, packaged, and shipped from our warehouse facility.
Are any promotions going on right now?
The best way to stay up-to-date on what sales are happening is by signing up for the company newsletter. Click here to sign up for our newsletter.
Can I resell your oils and other products?
You bet. In fact, we’d love it if you did!
Are there minimum order sizes?
No, there is no order minimum.
Where are you located?
Spanish Fork, Utah. It is about an hour drive south of Salt Lake City.
How is shipping calculated?
Shipping is based on the size, weight, and price of the items being shipped.
Why is shipping so high?
The smaller the order the higher shipping will be for each item purchased. The more that is ordered the more that will be saved on shipping per piece. Often you will find you can double your order for only a little more on shipping.
What types of payment do you accept?
PayPal, Visa, MasterCard, Discover, American Express, Bitcoin and Money Orders.
Do you do COD?
Sorry, we don’t. Try a pre-paid credit card. The fees are usually less and you get your items faster. You can however mail in and pay with a money order.
Where is my tracking number?
As soon as your package has been shipped we will send you a shipping confirmation email with your tracking number.
How can I get my back ordered item?
If you get a back order notification you have a couple of options.
1) We can include the back ordered item in the package with your next order.
2) You could exchange the item for something else you would like to receive of equal value.
3) We could ship you out the item(s) as soon as they are available.
How soon will my back ordered item be back in stock?
Usually, it is ready within a week or less to ship.
My package was damaged during shipping. What should I do?
Sometimes packages are damaged en route to you. Not to worry, if you selected our insured option for shipping at checkout. For us to make the insurance claim on your package we will need photos of the damage, the package, and the shipping label on the package. Please send those to email@example.com.
What is your return/exchange policy?
As part of our wholesale pricing and due to the high cost of testing returns for tampering all sales are final. We recommend ordering small sizes before placing larger orders for the fragrances you know and love.
Can I cancel my order?
An order can be canceled up until it has been processed.